REFUND AND RETURN POLICY
Last Updated: 1-1-2026

This Refund and Return Policy outlines the terms under which BM International’s Alkaline Water Systems accepts product returns, replacements, and refunds. By purchasing our products or services, you agree to the conditions described below.

1. Return Eligibility
   We aim to provide high-quality water purification systems and services. However, a product may be eligible for return or replacement under the following conditions:

   • The product received is damaged during delivery
   • The wrong product was delivered
   • The product has a manufacturing defect
   • The product is unused and in its original packaging

   To qualify for a return, the request must be made within 7 days of product delivery.

   Products that have been installed, used, or physically damaged by the customer may not be eligible for return unless covered under warranty.

2. Non-Returnable Items
   The following items are generally not eligible for return or refund:

   • Installed water purifier systems
   • Used filters or cartridges
   • Products damaged due to improper handling or misuse
   • Customized or special-order products
   • Items returned without original packaging or proof of purchase

3. Replacement Policy
   If a product has a manufacturing defect or was delivered incorrectly, we may provide a replacement instead of a refund, depending on the situation.

   Replacement requests must be submitted within 7 days of delivery along with photo or video proof of the issue.

4. Refund Process
   If a refund is approved, the amount will be processed using the original payment method used during the purchase.

   Refund processing time may take 5 to 10 business days depending on the payment provider or bank processing time.

5. Installation and Service Refunds
   Once installation or service work has been completed, service charges are non-refundable.

   If a service appointment is canceled before technician dispatch, a refund or rescheduling may be provided.
     6. Return Procedure: To request a return or replacement, please follow these steps:
   Contact our support team with your order details.

• Provide photos or videos showing the product issue.

• Wait for confirmation from our support team.

• Return the product only after approval.

     Note: Unauthorized returns may not be accepted.

    7. Shipping Policy

1. We aim to dispatch all orders promptly and deliver them within the estimated time frame.
2. Orders are typically delivered within 10 to 15 business days from the date of order confirmation and/or payment.
3. Delivery time may vary depending on your location, the courier service performance, or unforeseen delays.
4. Once your order is shipped, you will receive tracking details via email or SMS.
5. We are not responsible for delays caused by courier services or force majeure events (e.g., natural disasters, strikes, or government restrictions).
6. Shipping Charges:
7. Shipping fees (if applicable) will be calculated and displayed at checkout.
8. Free shipping may be available on select items or order values.
9. Shipping for Returns: Customers may be responsible for return shipping costs unless the return is due to:
      • Incorrect product delivery
      • Manufacturing defect
      • Damage caused during shipping
      • Returned products must be properly packed to avoid damage during transit.
   
   

8. Policy Changes
   BM InternationalAlkaline Water Systems reserves the right to modify or update this Refund and Return Policy at any time. Any updates will be published on this page.
   
   

9. Contact Information
   For return or refund requests, please contact us:

   BM International Alkaline Water Systems
   Email: Manixhomeappliances@gmail.com
   Phone: +91 98551 19919